A little clarity.
A lot less guessing.
Find answers about the upcoming app, joining Essentily and getting help.
22 answers
Launch & availability
Can I order groceries now?
The customer apps have not been released yet. Browse store information and register launch interest on this website. Ordering will start in the released app in available service areas.
Will Essentily be on Android and iOS?
Both Android and iOS customer apps are planned. The store badges show the intended platforms; download links will be added after release.
Which cities will launch first?
Launch cities and dates have not been announced. Share your city in the launch form to hear about availability. Sample cities shown in app designs do not confirm coverage.
Does a listed store deliver to my address?
A listing or city filter helps you browse stores. Delivery eligibility will be checked against your full address in the released app.
Does launch signup create an account?
No. It registers your interest and consent to receive launch updates. Your reference appears after submission.
Customers
How will I shop?
Set your address, choose a store, search or browse products, review your basket and charges, then place an order using an available payment method. Follow the walkthrough on How it works.
How does Essentily AI help?
Describe the shopping list you have in mind. AI suggestions are a starting point: review preferences, products and quantities before adding items. Website demonstrations are guided samples, not live AI or product availability.
What will delivery cost?
The applicable delivery and other charges will be shown before order confirmation. Charges can depend on distance, basket and delivery conditions.
Can I cancel, return or replace items?
The released app will show the applicable cancellation, substitution, return and refund policies. Contact support for questions before launch.
How will I receive my order?
Follow the delivery updates. Check the groceries at arrival and share the delivery verification code shown in the app with the rider at the door. Never share a sign-in OTP.
Stores
How do I join as a store?
Start mobile verification in the Vendor portal, then complete the account, store details and applicable documents. Prepare your products, prices and stock for onboarding.
Which documents should a store prepare?
Prepare identity, business, relevant tax and bank information. Food categories may require FSSAI details. The onboarding portal will show the requirements applicable to your business.
What are store fees and payout terms?
Applicable charges and payout arrangements are confirmed during onboarding. Contact the team about your store and city before joining.
Does store setup mean my store is live?
No. Setup, listing publication and customer ordering are different steps. Customer ordering depends on the released app, onboarding and service availability.
Riders
How do I register rider interest?
Use the form on the Delivery Partners page. Provide your mobile number, city, vehicle and preferred working hours, then keep the reference displayed after submission.
Can I register with a bicycle?
Bicycle is an option in the interest form and motor-vehicle licence information is not required for that choice. Eligibility for any vehicle is confirmed during formal onboarding.
Which rider documents are needed?
No uploads are required for the interest form. Identity, bank and relevant vehicle documents are collected during onboarding. The team confirms what applies to your vehicle.
Are the earnings in screenshots guaranteed?
No. Screenshots show sample figures. Applicable rates, charges and payout arrangements are confirmed during onboarding.
Support
How do I contact Essentily?
Use the contact form or email support@essentily.com. Include your city, enquiry type and any reference you received. Avoid sending identity documents through the public form.
What happens after I submit a form?
If saved successfully, a reference is shown on the page. Keep it for follow-up. The team can respond through the contact details you provided; no fixed response time is currently published.
Who operates Essentily?
Essentily is operated by SHOPEASY MEDIA INDIA PRIVATE LIMITED. The brand was previously named Shopeasy.
How can I withdraw launch-update consent?
Email support@essentily.com using the registered email address and ask to stop launch updates. See the Privacy notice for information about website submissions.
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